<br/><br/><br/>Practical examples of real culture change using the H.U.M.A.N™ approach with Dr Jeanne Hardacre

Workplace Culture Change Case Studies

Public Sector Management Team

The starting point

High stress, burnout and sickness absence
Low trust and psychological safety
Conflict, division, cliques and bullying allegations
Fear, anxiety and emotional exhaustion
Lack of clarity, communication and accountability
Pressure from high workload, high staff turnover and unfilled vacancies

“At the outset, this management team were slogging miserably from one day to the next. I observed a harmful pattern of suspicion, blame, avoidance and risk aversion, negatively impacting on service quality and efficiency. Despite good intentions, their coping strategies, beliefs and responses were trapping them in a cycle of despair.”

— Dr Jeanne Hardacre

What happened?
With tailored group coaching, the team adopted new approaches in their day-to-day interactions, work relationships and team dynamics. They practised and jointly learnt how to:

Recognise and take responsibility for their team dynamics
Have more open, honest conversations
Deal more skilfully with tensions and conflict
Reduce blame and gossip
Influence and engage with colleagues
Set clearer boundaries and mutual expectations
Build shared ownership and mutual support

What changed?

Personal changes - Greater calm, confidence and self-belief - Confidence to negotiate healthy boundaries - More purpose, courage and fulfilment

Team changes - Increased trust and openness - More honest, effective conversations - Stronger mutual understanding - Better decision-making

Cultural changes - Shared ownership and accountability - More constructive, less defensive approach - Role modelling across and beyond the department

Listen below for more detail on what changed in this team and the wider organisation